Privacy Policy for Clean Ops Total Care

Effective Date: April 28, 2026

At Clean Ops Total Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when interacting with our business, including through Facebook and Instagram advertisements, lead forms, our website, phone calls, text messages, and other communication channels.

1. Information We Collect

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Property address
• Service request details
• Photos you provide for estimates
• Communication preferences
• Any other information you voluntarily submit through Facebook Lead Forms, Messenger, website forms, or direct contact

2. How We Use Your Information

We use your information to:

• Provide quotes and estimates
• Schedule services and appointments
• Respond to inquiries
• Send service updates and confirmations
• Improve our customer service
• Run advertising and remarketing campaigns through platforms like Facebook and Instagram
• Follow up regarding promotions, discounts, and service offers

3. Facebook and Meta Advertising

When you submit your information through Facebook, Instagram, or Meta lead forms, your information may also be processed according to Meta's Privacy Policy.

We may use your submitted information for:

• Contacting you regarding requested services
• Custom audience advertising
• Retargeting advertisements
• Promotional follow-up related to our services

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information only when necessary with:

• Team members and contractors performing services
• Scheduling and CRM software providers
• Payment processors
• Advertising platforms like Meta (Facebook/Instagram)
• Legal authorities if required by law

We do not sell, rent, or trade your personal information.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission is ever 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information from our records
• Stop receiving promotional communications

To make these requests, please contact us using the information below.

7. Contact Information

If you have any questions regarding this Privacy Policy, please contact us directly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted with a revised effective date.